March 2020 Business Intelligence for Coronavirus Part 3

Here is a third BIG Idea podcast about coping with coronavirus.  There are four ideas in today’s podcast.  Listen for suggestions on finding potential telehealth patients, whether you are trying to increase or ration the number of telehealth appointments.  Hear how a group in the Midwest is mining email addresses to be able to contact patients both now and when the crisis passes.  Watch for a practice administrator in the Northeast using Power Pivot to compare charges and collections by day year over year.  Finally, a billing office is creating metrics not available in their practice management system to track productivity.  I hope you get a helpful idea or two from the podcast.