Patient AR and Reputation Management

How hard are you working on managing your practice’s reputation?

How hard are you working on your patient A/R balances?

Today’s BIG Ideas podcast describes a recent New York Times article about a health system that was criticized for denying care to patients who had not paid their balances.  Two days after the article, the health system changed their policy.  Imagine the hit to the practice’s reputation.  Listen for ideas about how to better manage your practice’s patient accounts receivable balances.  I hope you will also get some motivation to avoid a similar challenge in your practice.  Whether you need to double down on your efforts to collect at the front desk, reach out to patients with balances, or speed up your revenue cycle, today is a great day to get started.

This article and topic will be part of one of my presentations at MGMA’s Medical Practice Excellence Leaders Conference in Nashville in October.  If you have not registered, here is a link to get started.