August 2019 Front Desk Exception Scrubber

A couple of weeks ago, the BIG idea was an appointment scrubber to catch problems with upcoming appointments.  This week’s BIG Idea is to scrub front desk exceptions.  What kind of errors do you see at the front desk that prevent clean claims from going out the door?  What issues can the front desk identify that would help your revenue cycle in other ways?  A front desk exception scrubber traps these kinds of errors and allows the front desk staff making the error to fix the problem before the claim goes out the door.  The podcast lists a wide variety of things one practice looks for when scrubbing their front desk.  What will your practice look for?