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Does your practice have credit balances?

Is the stack of credit balances to work only getting larger?

Today’s BIG Ideas podcast talks about credit balances and has some ideas for reducing the balances to work in the first place by putting in workflows to make the numbers more accurate.  More accurate numbers leads to more believable reports which should then lead to less time working each balance.  Also listen for ideas about building reports to show any other balances on the encounter, patient, or guarantor to expedite the work required to process credit balances.  My credit balance experience with a local hospital left a positive impression.  What impression is your practice leaving?