Are you seeing more front desk errors in your medical practice?
How many more errors?
Today’s BIG Ideas Podcast discusses tracking front desk errors. The front desk often has some of the highest turnover in a medical practice, so tracking errors by staff can be especially helpful in training. Listen for ideas on how to find front desk errors and how to reduce those errors by having the front desk staff fix their own errors. Anything you can do in onboarding, training, and ongoing support to make your front desk more efficient can pay dividends across the entire practice. I hope these podcasts are helpful for you.