Today’s BIG Ideas podcast is based on my presentation this week at MGMA’s Virtual Annual Conference. A recent MGMA Stat poll indicated that one-third of practices are changing their key performance indicators or metrics due to COVID-19. If you aren’t familiar with MGMA Stat, it’s a free service that texts a healthcare-related question on Tuesdays and texts back the response on Thursdays. You do not need to be an MGMA member to join. Simply text EXCEL to 33550 to participate. It’s a great way to keep a pulse on healthcare. Listen to today’s podcast for ideas for what to measure and ways to focus on productivity and appointments. If you are part of the MGMA Virtual Annual Conference, be sure to join my session on Wednesday at 11:40 EST. I looking forward to talking with you then.