Podcast: Play in new window | Download
Are you ready for a new dashboard idea?
Your patients might thank you…
Today’s BIG Ideas podcast is an in-progress patient satisfaction dashboard. Listen to how the practice is adding patient satisfaction scores, time to third next appointment, unfilled appointment slots, and percentage of patients roomed within ten minutes of their appointment times to gauge how the practice is doing. The target for this patient satisfaction dashboard is senior practice leadership. Bringing visibility to these types of metrics is unique to medical practices I work with. What patient satisfiers does your leadership team need to see? What data is available in your system to drive change in your organization? Your competition will not like it, but your patients might thank you.