Provider Scheduling Exceptions

Do you have patients show up to see the wrong provider?

Today’s BIG Ideas podcast describes an orthopedic practice who data mines their clinical data and then compares the results to their appointment data to catch patients scheduled to see the wrong provider.  The example I describe is primarily used to catch patients scheduled to see a doctor when they were supposed to see the advanced practitioner next, and vice versa.  It took some standardization from the providers to be able to do this type of analysis, but the exception report I describe is so much more efficient than having staff try to catch these mistakes.  The process I describe can be used to combine a variety of clinical and practice management data to better practice operations.  How much longer will your practice do things the hard way?