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Still trying to help your employees be more productive?
Are you looking for a new metric to help?
Today’s BIG Ideas podcast describes a productivity dashboard called Task Resolution Rate. A savvy group in the Midwest uses this dashboard to track task load, task completion rate, average days to complete a task, and more. As staffing medical billing offices becomes increasingly harder, a set of documented work flows, processes, and procedures with appropriate measurements can become a lifesaver when you are training new employees…again. Having a way to measure performance, especially in a work from home environment, is particularly helpful. I hope ideas like Task Resolution Rate and these podcasts help your practice thrive in this challenging environment.