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Is it getting harder to see your providers?

Are rescheduled patient appointments making it even harder to see your providers?

Today’s BIG Idea comes from a specialty group in the Southeast.  The wait times to see their providers are relatively long, though not as long as their university-based competition.  The practice wanted to know how many new patient appointments were being rescheduled, how many times the same new patient was being rescheduled, and what all that rescheduling did to overall wait times.  Listen to today’s podcast for ideas on what to measure and how to respond to the results of your analysis.