Several podcasts have discussed tracking patients coming to a practice. Have you tracked how patients leave your practice?
Today’s BIG Idea is from a physical therapy group where we track the average number of patient visits by provider over time. Listen to today’s podcast for ideas on how practices besides physical therapy can track patients flowing through their practice. You will hear some ideas and some applications to look at data showing how patients leave your practice. Are those patients leaving your practice too soon, either from a financial or from a quality standpoint? Which providers retain patients better? Why? For as much marketing effort as practices make to encourage patients to come to a practice, what are you doing to retain those patients? I hope you find these podcasts helpful.