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Medical Navigator Productivity

Podcast: Play in new window | DownloadSubscribe: RSS Looking for more ideas to measure staff productivity? Today’s BIG Ideas podcast describes a practice tracking productivity of staff scheduling procedures.  Listen to today’s podcast for ideas on how to measure and...

Front Desk Errors

Podcast: Play in new window | DownloadSubscribe: RSS Are you seeing more front desk errors in your medical practice? How many more errors? Today’s BIG Ideas Podcast discusses tracking front desk errors.  The front desk often has some of the highest turnover in a...

Fill Medical Appointments

Podcast: Play in new window | DownloadSubscribe: RSS Is your practice having a hard time trying to fill medical appointment slots? Has the Great Resignation made that process even harder? Today’s BIG Idea comes from a smart practice in the upper midwest who had...

Patient Registrar Productivity

Podcast: Play in new window | DownloadSubscribe: RSS Do you measure patient registrar productivity? How many errors are they making? One of my presentations at the MGMA Medical Practice Excellence Leaders conference in Boston this year describes ways to measure...

Track Appealed Claims

Podcast: Play in new window | DownloadSubscribe: RSS Have you heard that claim denials are increasing? Are you worried that your new staff are not experienced enough to successfully appeal those denials? Today’s BIG Ideas Podcast helps you track appealed...

CMS Provider Utilization Data 2020

Podcast: Play in new window | DownloadSubscribe: RSS Do you know your practice’s market share? Do you know what your competitors are charging? Today’s BIG Ideas podcast can help you answer both of those questions using CMS provider utilization data.  CMS just released...