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Front Desk Errors

Podcast: Play in new window | DownloadSubscribe: RSS Are you seeing more front desk errors in your medical practice? How many more errors? Today’s BIG Ideas Podcast discusses tracking front desk errors.  The front desk often has some of the highest turnover in a...

Patient Registrar Productivity

Podcast: Play in new window | DownloadSubscribe: RSS Do you measure patient registrar productivity? How many errors are they making? One of my presentations at the MGMA Medical Practice Excellence Leaders conference in Boston this year describes ways to measure...

Measure Medical Staff Productivity

Podcast: Play in new window | DownloadSubscribe: RSS Do you measure medical staff productivity? Would you like to? Today’s BIG Ideas podcast is from a practice who, like many of the rest of you, is struggling with staffing issues.  As they try to recruit,...