July 2019 Appointment Scrubber

You are probably familiar with a claim scrubber — a tool used to fix potential issues in claims before sending the claims to the payer.  Have you thought about building an appointment scrubber?  The idea is to look at all of your upcoming appointments and test for things that could go wrong when the patient arrives for their appointment.  An appointment scrubber is a daily email that traps potential problems and gives staff insight into how to fix those problems before the date of the appointment.  The more problems you can solve before the patient arrives, the more happy your patients will be and the more efficient your practice will run.  What kinds of problems could you look for?  How does an appointment scrubber work in a practice?  Listen to today’s BIG Ideas podcast to find out.