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Is your Pre-Certification department a hot bed of drama?  Does it seem like there is always a crisis to get procedures approved?  Listen to today’s conversation with Mona Reimers, Director of Administrative Operations at Ortho NorthEast in Fort Wayne, Indiana.  Mona will describe how they took control of the Pre-Certification process with tools and reports to give the team much better visibility in their job.  What procedures have been started?  Which procedures should I work on next?  How can I prioritize procedures that take a long time to authorize vs. procedures with a closer surgery date?  Get Mona’s insight by joining today’s BIG Ideas podcast.