Task Resolution Rate

Still trying to help your employees be more productive?

Are you looking for a new metric to help?

Today’s BIG Ideas podcast describes a productivity dashboard called Task Resolution Rate.  A savvy group in the Midwest uses this dashboard to track task load, task completion rate, average days to complete a task, and more.  As staffing medical billing offices becomes increasingly harder, a set of documented work flows, processes, and procedures with appropriate measurements can become a lifesaver when you are training new employees…again.  Having a way to measure performance, especially in a work from home environment, is particularly helpful.  I hope ideas like Task Resolution Rate and these podcasts help your practice thrive in this challenging environment.