Simple Dashboards
Do your providers know how they are doing on key metrics compared to their peers? Is the process automatic? Today's BIG Idea is a simple dashboard that is automatically emailed to providers monthly. The dashboard has key metrics compared to historical averages and...
Appointments Plus Medlist Equals Insight
What insights are available to you by combining your appointment data with patients’ medication lists? How could you better help your patients? Today’s BIG Idea starts with a project I did last week. A practice that knew that the pandemic had resulted in a shortage...
Find Missing Revenue by Minding the Gap
Is your practice missing revenue? Do you have an easy way to tell? Today's BIG Idea is from an onsite visit last week to a group in the Southeast. The practice gets HL7 files from services rendered at the hospital that are then imported and billed. The objective was...
Am I Being Paid According to Contract?
Are you SURE you are being paid appropriately by all your payers? What if you do not have your contracts loaded in your practice management system? Today’s BIG Idea discusses some approaches to get a high-level sense for whether your practice is being paid...
Copay Assistance Programs
Do any of your vendors offer copay assistance programs? How do you manage those programs to help your patients without hurting your practice? Today’s BIG Idea is from my first post-pandemic business trip last week in Indiana. A practice wants to track copay...
See Today and Tomorrow Workload
If a retailer knew how many customers would come to their establishment today and what they will purchase, would the retailer staff differently? Would the retailer manager inventory differently? To a great extent, medical practices know how many patients are coming...
Marketing to Patients with Practice Management Data
Is your practice management system finding patients for you to treat? Why not? Here is another instance where a practice management system could and should be helping you. If you have typical treatment protocols – the first example in the podcast is an average number...
Office Work Days and Exam Room Utilization
How has the pandemic changed your practice? Could there possibly be something good result from the pandemic? If the pandemic made your practice rethink provider productivity and exam room utilization, you may be on the right track. Today's BIG Idea is an orthopedic...
Appointment Scrubbers
Was last week's podcast on claim scrubbers helpful? Would you like to accelerate your revenue cycle even further? Similar to a claim scrubber, an appointment scrubber has rules that look at upcoming appointments for potential problems. Anything the practice...
Claim Scrubbers
Would you like to speed up your revenue cycle? Are you tired of appealing unnecessary denials? If you aren't using a claim scrubber to test claims for potential problems before submitting the claims to your clearinghouse, this BIG Ideas podcast may be just the thing...
Excel Dashboards
Are you wasting time copying, pasting, and manually entering data to get your providers a dashboard? Wouldn't it be better to automate this? Today's BIG Idea is a project I have been working on for the last month or two to pull data out of SQL Server to automate a...
Evaluating Digital Advertising in Health Care
If a proverbial half of marketing dollars are wasted, figuring out the return on digital marketing for medical practices can be especially hard. The promise of digital marketing is that you can track users from click through conversion to purchase, but thanks to HIPAA...
Mine EOB Adjustment Codes
Are your payers reimbursing what you expect them to, or are sneaky adjustment codes reducing your payments? How long has it been since you reviewed adjustments on your claims? Insurance payers use Claim Adjustment Reason Codes (CARC) and Remittance Advice Remark Codes...
Appointment Dashboard
Are your patients and providers frustrated with delays in your practice? Could data in your practice management system help if you could only access the data? Today's BIG Idea is from a savvy orthopedic group in the Pacific Northwest. Their clinic workflow can be...
Medical Practice Excellence Pathways Conference
How do your 2021 visit volumes compare to pre-pandemic levels? What can you do to jump start your revenue cycle? A recent MGMA Stat poll revealed that 44% of respondents report their 2021 visit volumes are below their pre-pandemic levels. Another 33% say visit...
Compare Payer Reimbursement
How happy are you with your payers lately? How long has it been since you have analyzed your payer contracts? A recent MGMA stat poll reported that 69% of practices reported an increase in denials in 2021. Denials are a sure-fire way to be frustrated with a payer,...
Appointment Inventory
Well run businesses have a firm handle on their inventory. Does your practice? How many appointments does your practice have each month? How many of those appointments go unfilled? Why? Is the issue a specific provider, location, or day of the week that goes...
Data Mine Your Appointment Templates
Are your surgeries still down at this stage of the pandemic? Are your new patient visits still down as well? Today's BIG Ideas podcast is a project I am working on for a group in the Northwest. One of the physician's surgeries and new patients were trending down. ...
Conversation with Bill James
Today’s BIG Ideas Podcast is a conversation with my friend, Bill James, who runs an ophthalmology practice in Indiana. Bill and I will talk about real world examples of custom reports doing things canned reports can’t do. Especially listen for our conversation about...
Denials and Claim Scrubbers
Are your denials going up? You are not alone. A recent MGMA Stat poll showed that 69% of practices reported an increase in denials in 2021. On average, denials have increased by 17% in 2021. Listen to today's BIG Ideas podcast for ideas on how to track and then...