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Return on Medical Practice Marketing

How is your return on medical practice marketing? How do you know? Today's BIG Idea comes from a practice in the Midwest who is working hard to better understand how successful their internet marketing efforts are, compared to what they spend.  Traditional retailers...

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Next Open Appointment Slots

Are patients waiting too long to see your providers? Would you like a better, more flexible way to see open appointment slots? Today’s BIG Idea comes from a practice in the Midwest in response to last week’s podcast.  Last week we were trying to capture new patients...

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Find New Patients by Finding Canceled Patients

Need to find new patients for your practice? A good potential source to find new patients is patients who set an appointment with your practice and then canceled before the appointment date.  This idea is dependent on your practice specialty, but when was the last...

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Can Days to Schedule Drive No Shows

Ready for a new idea to reduce no show appointments? Today's BIG Idea is to review how it takes for patients who end up missing their appointment to see your providers.  The longer patients have to wait to see your providers, the greater the risk of a no show...

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Medical Provider Productivity

Is it time to rethink medical provider productivity in your practice? Today’s BIG Idea is a new project for a group in the rural Midwest.  Post-pandemic, providers have slowed down in terms of seeing patients and getting charts signed.  We are working on building a...

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Rescheduled Patients

If 100 patients schedule an appointment with your practice, how many of those appointments are rescheduled? Maybe you had better sit down... Today's BIG Ideas Podcast encourages practices to get some data around how many patient appointments are rescheduled.  MGMA...

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Patient Satisfaction Dashboard

Are you ready for a new dashboard idea? Your patients might thank you... Today's BIG Ideas podcast is an in-progress patient satisfaction dashboard.  Listen to how the practice is adding patient satisfaction scores, time to third next appointment, unfilled appointment...

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Post Op Billing Errors

Inflation woes getting you down? Ready to find missing revenue by looking for post op billing errors? Today's BIG Idea is first and foremost to follow your instincts as a savvy practice manager deeply in tune with your practice, and then support those instincts with...

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Pivot Tables

Do you REALLY know what is happening in your practice? Would you like to know more? I spoke at a conference recently where I had not spoken before.  When I asked how many medical practice administrators used Excel's Pivot Table feature, only about half raised their...

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ANSI Denials

Is inflation catching up with your practice? Is it time to capture some of that money you are leaving on the table? Today's BIG Idea is to mine your ANSI codes, the Group and Reason codes on your EOBs.  There is typically a lot of data to sift through, but when you...

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Task Resolution Rate

Still trying to help your employees be more productive? Are you looking for a new metric to help? Today's BIG Ideas podcast describes a productivity dashboard called Task Resolution Rate.  A savvy group in the Midwest uses this dashboard to track task load, task...

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Medical Provider Utilization

How many services do you render per patient compared to your peers? What are you missing? Today’s BIG Idea builds on earlier podcasts about CMS’s Provider Utilization data.  I have talked about analyzing E&M coding using the CMS data in the past.  I have also...

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Track Medical Practice Reschedules

Is it getting harder to see your providers? Are rescheduled patient appointments making it even harder to see your providers? Today’s BIG Idea comes from a specialty group in the Southeast.  The wait times to see their providers are relatively long, though not as long...

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Medical Practices and the Great Resignation

Are you one of the medical practices affected by the great resignation? Can you quantify how the great resignation is affecting your practice? Today’s BIG Idea describes a practice in the Midwest where one provider has decided to retire and other providers have...

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Medical Practice Tasks

Would it help to have another way to assess your office staff's productivity? Are you deploying your limited staff resources optimally? Today’s BIG Idea describes a practice in the Midwest that uses Greenway's Intergy practice management system.  We mined the...

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Medical Practice Denials

How long has it been since you have looked at your medical practice denials? You might want to sit down first… Today’s BIG Idea’s Podcast describes how to find denials in your practice.  An MGMA Stat poll last March indicated that 69% of healthcare leaders reported...

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